Complimentary gift presentation on every order

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Frequently Asked Questions

Clear answers about personalization, timing, materials, gifting, and care.

How does personalization work?

Choose a piece, enter your wording, select a style, and review every detail before placing your order.

How long does an order take?

Most personalized pieces require 5–7 business days to craft before shipping. Complex custom work may take longer.

Can I use handwriting or artwork?

Yes. High-resolution black-and-white files produce the cleanest result, and our team reviews each file before production.

Can personalized pieces be returned?

Because personalized pieces are made specifically for you, they cannot be returned unless they arrive damaged or incorrect.